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Privacy Policy for Brother Print

Last updated: May 16 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use Our service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve Our Service. By using the service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account/s means a unique Account created for You to access Our Service or parts of Our Service.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Close2Home Technology
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: South Africa
  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an Account to use the Service.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Brother Print, accessible from www.brotherprint.co.za this link.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service. Unless You have adjusted Your browser setting so that it will refuse Cookies, Our Service may use Cookies.
  • Flash Cookies. Certain features of Our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on Our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?"
  • Web Beacons. Certain sections of Our Service and Our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies: What Do They Do?.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Close2Home
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user Accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Close2Home
    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Close2Home
    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Website.


USER TRACKING AND COOKIES

When You access and use Our Platform We may use various technological tools to improve Your experience on Our websites through the use of cookies and/or user tracking.

Cookies are small text files placed on the device that You use to access Our Platform. These files do not contain Your Personal Information but allow Us to associate You with a particular device. Many websites use cookies and We use cookies to:

  • make Our Platform more user friendly.
  • personalise Your interactions with Our Platform, tailor Our services and Platform to Your interests and needs, and ensure they work on Your device.
  • provide advertising that is relevant to You, limit the number of times You see the same advertisement and measure the effectiveness of the advertisements on Our Platform  and other websites, based on Your online activities such as the websites and apps You use or content You view, and information We have about You.
  • send Opt-In marketing communication if You are not a registered user.

 

We will not use Your Personal Information for any other purpose without Your permission.

By accessing and using the Platform, You consent to Our use of cookies.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain Our Service, including to monitor the usage of Our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which We offer that are similar to those that You have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about Our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of Our promotional campaigns and to evaluate and improve Our Service, products, services, marketing and Your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of Our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case We will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

We do not sell Your Personal Information to third parties for their marketing or any other purposes.

We may provide or make Your Personal Information available to:

  • Our employees, the staff of Clos2Home/or third party service providers in order to enable them to assist Us to interact with You via Our Platform for the marketing, ordering or delivery of goods and Subscriptions where applicable.
  • law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us to legal liability or financial loss, to report or support the investigation into suspected illegal activity.
  • third parties (such as a potential purchaser and its professional advisors) in the event of any reorganisation, merger, consolation, sale, joint venture, or other disposition of any or all of Our assets.
  • Our service providers (under contract with Us) who help with parts of Our business operations (fraud prevention, marketing, public relations, technology services etc). However, Our contracts dictate that these service providers may only use Your Personal Information in connection with the services they perform for Us and not for their own benefit or any other purpose, and must treat such information as confidential information.
  • Our suppliers or sellers in order for them to liaise directly with You regarding any goods You have purchased, for them to comply with their regulatory obligations (for instance TV license reporting), or for any other purpose which may require their involvement.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for purposes set out above and including for data storage and back-up purposes to ensure the integrity of Our systems.

When we transfer Your Personal Information outside of the geographic borders of South Africa, We will ensure that We do so in accordance with the requirements for lawful transfer outside of South Africa as set out in POPI.

By accessing and using Our Platform, You consent to Us transferring Your Personal Information outside of South Africa as set out in POPI. 

 

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

SECURING YOUR PERSONAL INFORMATION

We secure the integrity and confidentiality of Your Personal Information in Our possession or under Our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.

In order to implement and maintain such measures, We have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures cover for example:

  • physical, technical and network security.
  • access controls and monitoring of access.
  • secure storage, destruction and encryption of records of Personal Information.
  • Personal Information breach reporting and remediation.
  • by way of written agreements, imposition of security and confidentiality obligations on third parties (based within or outside the borders of South Africa) who process Personal Information as part of rendering services to Us.

 

Should You disclose Your Personal Information to any third party other than Close2Home, or if a third party unlawfully acquires Your Personal Information elsewhere, Close2Home shall not be liable for any loss or damage arising from or suffered by You as a result of the disclosure or unlawful acquisition elsewhere (as the case may be) of such Personal Information. This is because We do not regulate or control how that third party uses Your Personal Information. You should always ensure that You read the privacy policy of any third party.

KNOW YOUR RIGHTS

Having provided adequate proof of Your identity, You have the right to:

  • view, correct, object and/or amend Your Personal Information We process. Please note that as a registered user, You can do this through Your user Account for the Personal Information reflected therein.
  • request a record or description of Your Personal Information.  Close2Home may charge a fee in order to provide You with this record of Your Personal Information. Where requests to access and amend Your Personal Information are manifestly unfounded, excessive or repetitive Close2Home may charge an additional administrative fee or refuse the request.
  • request to have Your Personal Information corrected, destroyed or deleted. Please note that You can stop being a registered user by cancelling Your Account. In this instance Close2Home will only retain Your Personal Information subject to any legislative requirement and/or Our internal retention policy.
  • Us complying with Your requests upon receipt unless We have credible reason why We cannot comply.
  • Us indicating where, if We cannot agree whether to correct or delete Your Personal Information as requested, that a correction or deletion was requested but was not made.
  • inform You if reasonably practicable,  should We change Your Personal Information and this has an impact on decisions about You.
  • notify You of the action taken by Us because of Your request.
  • notify You of unauthorised access to Your Personal Information.
  • provide You with reasonable evidence of Our compliance with Our obligations under this Privacy Policy on reasonable notice and request.
  • Submit a complaint to the Information Regulator.

 

As a registered user, You can exercise all Your rights set out above in terms of POPIA by emailing Us at info@brotherprint.co.za

HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If You have any complaints about this Privacy Policy or Our compliance with this Privacy Policy You can lodge a complaint with the Information Regulator.

The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/

This version of the Privacy Policy replaces any preceding privacy policy provisions on Our website. We may occasionally update this Privacy Policy. When You use Our Platform the version of the Privacy Policy posted on this page applies to You

Contact Us

If You have any questions about this Privacy Policy, You can contact Us:

By email: info@brotherprint.co.za

Privacy Policy for Brother Print